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Cancellation & Refund

Easy returns for a hassle-free rhythm. Understanding our processes ensures a fair deal for every artist.

01

Cancellation Policy

Before Dispatch

Full refund to original payment method.

After Dispatch

No direct refunds. Replacement eligible for delivery issues.

After Delivery

No direct refunds. Credits issued to your account balance.

02

Refund Process

For eligible pre-dispatch cancellations, we ensure a timely return of your funds:

Timeline

Processed within 7-10 business days from the request date.

Payment Mode

Refunds go to the original payment source; bank times vary.

03

Replacement Policy

Product Issues: Report any malfunctions within 24 hours of delivery for repair or replacement assistance.
04

Damaged or Missing Items

Lessees are responsible for returning the product and all accessories in their original condition.

Repair or replacement charges will be deducted from your account/deposit for any damages noted upon return.

05

Sustainability Commitment

Our Green Promise

"Rentkar prioritizes sustainability. We source items responsibly and aim to reduce waste through rental usage. The Lessee agrees to use the equipment responsibly to promote our green goals."

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